Get in touch

Customer helpline: 0114 250 2000

Opening times: 8am - 6pm. Monday - Friday.

Email: Policyholder enquiries

gif

Claims questionnaire

 

Here at Westfield it is our aim to provide you with a consistently high standard of service in all aspects of your policy. Customer feedback is invaluable in helping us to monitor our levels of service and we would much appreciate you taking the time to complete this claims related survey.

Please answer all of the below questions (if relevant to your circumstances). Give your rating from 5 to 1. With 5 indicating 'excellent' and 1 'very poor'. Also please indicate for each question how important the issue raised is to you from 5 to 1. With 5 indicating 'extremely important' and 1 'not at all important'.

Question 01.  
How would you rate the time taken to process your claim and send out your reimbursement?  
Rating (5 = Excellent, 4 = Very Good, 3 = Satisfactory, 2 = Poor, 1 = Very Poor) 05 04 03 02 01
 
Importance to You (5 = Extremely, 1 = Not at All) 05 04 03 02 01
 

Question 02.  
How would you rate the accuracy of our claims processing?  
Rating (5 = Excellent, 4 = Very Good, 3 = Satisfactory, 2 = Poor, 1 = Very Poor) 05 04 03 02 01
 
Importance to You (5 = Extremely, 1 = Not at All) 05 04 03 02 01
 

Question 03.  
If you had cause to telephone the office with regard to your claim, how would you rate the efficiency and helpfulness given by the telephone handler?  
Rating (5 = Excellent, 4 = Very Good, 3 = Satisfactory, 2 = Poor, 1 = Very Poor) 05 04 03 02 01
 
Importance to You (5 = Extremely, 1 = Not at All) 05 04 03 02 01
 

Question 04.  
How would you assess the format and layout of our literature?  
Rating (5 = Excellent, 4 = Very Good, 3 = Satisfactory, 2 = Poor, 1 = Very Poor) 05 04 03 02 01
 
Importance to You (5 = Extremely, 1 = Not at All) 05 04 03 02 01
 

Question 05.  
What rating would you give to the information provided in the Policy Terms and Conditions?  
Rating (5 = Excellent, 4 = Very Good, 3 = Satisfactory, 2 = Poor, 1 = Very Poor) 05 04 03 02 01
 
Importance to You (5 = Extremely, 1 = Not at All) 05 04 03 02 01
 

If you would like us to contact you to discuss anything with regards to this survey, please ensure that you leave your contact details in the comments box below.

Comments

My Westfield

If you currently enjoy cover on one of our plans, click on the relevant link below to access plan information including the benefits and services available to you, claim forms etc.